Delivery & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. This excludes fresh flowers/plants which cannot be returned. If there is a problem with your flowers Plants, we require notification within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims.
To be eligible for a return (non-perishable items), your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
REFUNDS (if applicable). A full refund for gifts will only be accepted up to 14 days prior to the date of delivery. Any cancellations made after 14 days will be charged in full.
If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable). If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (if applicable). Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
EXCHANGES (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
GIFTS If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
SHIPPING Office-Living-Art parcels going out via courier are insured through the carrier, we currently use DPD, but from time to time we may use another service. We will always ensure couriers have an insurance policy on their parcel deliveries.
Dispatch orders received before 2 pm will be dispatched that same day, typically takes 2 – 3 working days.
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or email.
Where the carrier is unable to find someone to accept delivery, they will either deliver to a neighbour or leave a card at the address for the recipient to make contact. When placing your order, you are able to specify further delivery information using the ‘Delivery Notes’ field provided.
CANCELLATION Orders may be amended or cancelled up to 24 hours before the intended delivery date. To amend or cancel your order, please contact the Office-Living-Art from 9 am until 5.30 pm Monday to Saturday using the contact details set out below.